Return Policy

CosyLiving Return Policy

At CosyLiving, we are committed to ensuring that your furnishing experience is as comfortable and satisfying as the products we offer. We understand that sometimes, a return may be necessary, and we want to make this process as simple and straightforward as possible. Please take a moment to review our return policy, and feel free to contact our customer support team if you have any questions or need assistance.

Returns

  1. Eligibility: You may return a product purchased from CosyLiving within 30 days of the delivery date. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received. We reserve the right to refuse returns that do not meet these criteria.

  2. Return Process: To initiate a return, please follow these steps:

    • Contact our Customer Support team via email at [care@cosyliving.com] . Please provide your order number and a brief description of the reason for your return.
    • Our team will review your request and provide you with a Return Authorization Number (RAN), along with instructions on how to return the product.
    • Pack the product securely in its original packaging, including all accessories, and clearly mark the RAN on the outside of the package.
    • Ship the product to the address provided in the return instructions.

  3. Return Shipping: The cost of return shipping will be the responsibility of the customer, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the safe return of your product.

Refunds

  1. Processing Time: Once we receive and inspect the returned product, we will process your refund. Please allow up to 7 business days for your refund to be issued. Refunds will be issued to the original payment method used for the purchase.

  2. Restocking Fee: In some cases, a restocking fee may apply to cover the costs associated with processing the return and restocking the product. The amount of the restocking fee will depend on the condition of the returned product and will be deducted from your refund.

Exchanges

If you wish to exchange a product for a different size, color, or style, please follow the return process outlined above and indicate your preference for an exchange when contacting our Customer Support team. We will do our best to accommodate your request, depending on product availability.

Damaged or Defective Products

If you receive a product that is damaged or defective, please contact our Customer Support team immediately. We will arrange for a replacement or refund, including any return shipping costs.

Cancellations

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request; however, if the order has already been shipped, you may need to follow the standard return process.

Contact Information

If you have any questions or need assistance with a return, please contact our Customer Support team:

Note: This return policy is subject to change without notice. Please check our website or contact our Customer Support team for the most up-to-date information on our return policy.

Thank you for choosing CosyLiving. We appreciate your business and are here to ensure your satisfaction with our products and services.